Privacy and Confidentiality
At Camino Wellbeing + Mental Health, we take your privacy very seriously. We are committed to protecting your trust by handling your personal information responsibly and ethically. Our practices align with all applicable federal and provincial laws regarding privacy and confidentiality including the Personal Health Information and Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).
We only collect and use information that is necessary to provide you with the services you need. Details about how your information will be used will be shared with you during your service appointment.
To ensure accountability and quality of service, we may need to report data to our various funders. This may include non-identifying data or quotes used in proposals, research, and social media for funding and service improvement purposes. Internally, we analyze aggregate data to enhance service quality and manage risks.
Commitment to Confidentiality
All employees, students, volunteers, and contractors at Camino are required to maintain the confidentiality of any information they handle, both during and after their time with us. Access to confidential client, employee, and donor information is restricted to those within their specific responsibilities.
We prioritize the security of your personal information and personal health information. All staff are required to acknowledge their understanding and commitment to our Privacy and Confidentiality policy annually.
Donor Privacy
We deeply value the trust our donors place in us and are committed to protecting their privacy. We collect personal information from our donors solely for the purpose of processing donations and managing relationships. This information is used to provide tax receipts as required by the Canada Revenue Agency, communicate updates, and offer opportunities to engage with our mission. We do not sell, trade, or share donor information with third parties, except as required by law. Donors have the right to remain anonymous if they choose, and we honour any requests for confidentiality.
Website User Privacy
When navigating our website we may collect some information from you, such as your IP address and browsing behavior to enhance your experience on our site.
To help analyze website traffic and improve our content, we utilize Google Analytics. This information is collected anonymously and is used solely for improving our website’s functionality. Google Analytics may use cookies to collect this data. You can learn more about how Google uses data by visiting Google’s Privacy Policy.
Use of Cookies
Our website may use cookies to improve your experience. Cookies are small files that websites transfer to your computer, allowing us to remember your preferences and streamline your browsing experience.
Most web browsers automatically accept cookies, but you can adjust your settings to refuse them. Please note that disabling cookies may affect your ability to use certain features of our website.
You have the option to disable cookies in your web browser settings, but this may limit your ability to use some features on our site. If you prefer not to have your data tracked by Google Analytics, you can opt-out by installing the Google Analytics Opt-out Browser Add-on.
Security
All information provided to Camino (such as a credit card number or personal information submitted to register to services) is transmitted using SSL (Secure Socket Layer) encryption, which helps secure your data as it is sent to us.
All the above categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services you have agreed to. We may share your SMS opt-in or consent status, with third parties that help us provide our messaging services, including, but not limited to platform providers, phone companies and any other vendors who assist us in the delivery of text messages.
Other Websites
Our Site contains links to other websites. Please note that when you click on one of these links, you are entering another website for which Camino Wellbeing + Mental Health has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may be different than ours.
Updates to This Policy
We may update this privacy statement periodically to reflect changes in our practices.
Contacting Us
If you have any questions about our privacy practices or the safeguards we have in place, please feel free to connect with us by email at info@caminowellbeing.ca.